elevate-banner

Customer Service

HomeCustomer Service

Create an Account

Create an account to:
– save your shipping and billing address. That way you can just enter your username and password next time you buy from us, without filling in the relevant forms
– keep track of your purchases. You will be able to review your past purchases.
– keep a wishlist. If you are interested in a product that you want to buy in the future, just login and add it to your wishlist. You will be asked to enter your contact information. Company details are necessary only when placing an order. That way multiple users from different departments of your company can have their respective accounts.

You have the ability to update your account information later on if needed.

VAT (Tax)

All prices are tax excluded. Only Greek customers are subject to VAT.

Ordering

To find the product you want, either navigate through the categories at the top of the page (megamenu Shop) and then specify your criteria by selecting from the list to the left, or just enter the part number in the search box.

When you’ve found your product, specify quantity and click “Add to cart”. You can then click “Continue shopping”, which will return you to the previous page, or “Proceed to checkout” to complete your order.

You will then be guided by a series of forms you need to fill in, namely your billing and shipping address, shipping method (TNT Courier only, the exact cost will be displayed), payment information (you can choose one of 3 available methods) and final review. All these steps can be skipped by logging into your anelysis.com account.

Volume Discount

We would be glad to offer you a discount when you buy large quantities. Contact us at [email protected] to arrange a better price.

Payment

We offer 3 ways of payment:
– Bank transfer
During checkout, you will be given our company’s bank account details and you will receive a proforma invoice. We will dispatch your goods as soon as we receive your payment.
– Card
You can use your card in our e-shop to instantly make the payment. Your card company may undertake a security check through Paypal in order to confirm your identity and protect your credentials.We accept Visa, MasterCard, American Express and Discover.
– Paypal
Our website fully supports payments with your Paypal account.
All payments are in advance, unless otherwise agreed.

Shipping & Delivery

We serve customers worldwide through our cooperation with TNT Courier. You can estimate the cost of delivery before you proceed to checkout by using the quick calculation tool to the right. Just fill in your country and zip code and you get an estimate of the delivery cost. The exact delivery cost will be calculated during checkout. Delivery time varies based on our large stock and manufacturer’s availability for large volumes. The majority of items are shipped the next working day after receiving your payment. For special cases of large equipment or volume orders, we will advise you via email of the exact shipping date. Alternatively, you can ask us via e-mail at [email protected] to advise you about the specific lead times. Should you want to track your purchase, e-mail us at [email protected] We will respond with your tracking number. All shipments inside EU are CIF (cost insurance freight) and outside EU are DDU (delivery duty unpaid).

Returns & Replacements

Our products come with 1 year of guarantee. During that period, you can ask for free of charge repair or, if necessary, replacement. You also have the right to return the product for no specific reason, provided it is in perfect condition and in its original packaging. Note however that shipping costs burden only you.

Quote Cart
Skip to content